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- Returns policy
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If for some reason the product arrives damaged or is incorrect to the item ordered;
or you have any queries regarding returns to Vinvicta , you should contact
Vinvicta directly using the information on the Contact Us page.
Generally, written contact must be made within 7 days of the product delivery to be
considered. In the case of Incorrect Product purchase by the customer, there will be a transport
and restocking fee associated with any return. Any liability held by Vinvicta is
limited to the cost of the products involved.
Where products are imported specifically on the behalf of a customer, returns will
not be agreed to without specific negotiation, if at all. In this case, products will
have substantial charges covering freight and interest added to them.
- Special Exceptions
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Note also that specific products may have specific returns policies, so be
sure to read that information on the product pages.
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